DUTIES AND RESPONSIBILITIES:

• Work closely with loan officers, loan administrators, managers, and other bank staff to promote open and effective communication and to ensure quality service delivery to customers
• Strong understanding of core system including posting payments, reapplying payments, loan parameters, etc.
•  Verify all loans are processed in compliance with established federal and state regulations and company policies and secondary market processing guidelines
• Review loan file content and documents prior to loan closing
• Review entity documentation
• Prepare UCC filings
• Process participation loan payments
• Process escrow
• Prepare and input wires for loan funding
• Maintain ARC loan balancing
• Process force place insurance
• Loan general ledger reconciliations
• Perform loan research
• Prepare releases of lien
• Process credit bureau disputes
• Balance credit life insurance
• Complete quality control review of loans
• Maintenance of existing loan processing system
• Other duties as assigned by supervisor

QUALIFICATIONS:

• Prior experience with a community bank and loan experience preferred
• Above average computer skills required: Microsoft Office Suite and various banking applications
• Excellent communication skills
• Excellent organizational skills, attention to detail, and the ability to complete assignments in a timely manner
• Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills
• Problem recognition and resolution skills
• Ability to work autonomously and within a team
• Motivated self-starter and an active learner
• Ability to think strategically with a strong attention to detail, standards, and consistency
• Ability to troubleshoot and resolve general customer issues
• Ability to adhere to bank policies and procedures
• Ability to work additional and/or flexible hours and shifts, as needed
• Ability to apply common sense understanding to issues involving multiple variables
• High School Diploma or equivalent
• Reading & Writing Comprehension - Understanding written sentences and paragraphs in work related documents. Communicating effectively in writing as appropriate for the needs of the audience.

COMPETENCIES:

• Attention to Detail – the ability to see and pay attention to details; the ability to recognize the component parts of a procedure or object, and to verify the correctness or error.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Multi-Tasking – ability to work on multiple assignments at the same time and prioritize assigned projects to meet deadlines.
• Technical Skills – Employee must demonstrate proficiency in computer and technical skills without assistance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The employee is constantly (66%-100%) required to sit, type or write, finger dexterity, see detail and close vision, see beyond arm's length and speak clearly in order to communicate effectively.
• The employee is frequently (33%-66%) required to bend, stoop or squat, lift up to 20 pounds, and hear clearly in order to communicate effectively.
• The employee is occasionally (1%-33%) required to stand, walk, push or pull, reach above shoulders, lift up to 50 pounds, and work in confined spaces.
• The employee is rarely (less than 1%) required to climb stairs, lie down, climb ladders, grasp or grip, drive or operate equipment, work outdoors, exposed to fumes, chemicals, solvents, etc., and exposed to extreme temperatures.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.